Refund policy

Last updated: 13 July 2026

Return policy

Not completely satisfied with your purchase? Products purchased directly through the Gunderwear webshop can be returned up to and including 30 days after receipt.

This return policy does not apply to purchases made through marketplaces on which Gunderwear is active. The terms and return procedure of the relevant sales platform apply to those purchases.

Returning an item

You do not need to register your return in advance and you do not need to complete a return form.

The return parcel must be shipped no later than the 30th day after receipt. The date on the proof of postage is decisive.

Clearly include your order number on or inside the return parcel. Without an order number, the return cannot be linked to the sender and the original order. Returns without an order number will therefore not be processed.

Return address

Send your return to:

Gunderwear
Order [your order number]
Burgemeester Wittestraat 26
5616 DB Eindhoven
Netherlands

Make sure the parcel is addressed correctly, has sufficient postage and is packaged securely. The sender is responsible for the return shipment until it has been received by Gunderwear.

Use the tracking number to check whether your return has been delivered. You will automatically receive a notification once the return has been processed. Please contact us only if you have not received confirmation 7 business days after the registered delivery date.

Return conditions

For a full refund, the product must be unworn, unused, unwashed, clean, complete and free from odours. The originally attached labels must still be attached to the product and, where possible, the product must be returned in its original packaging.

For hygiene reasons, underwear, swimwear and similar garments must be tried on over your own underwear.

You may inspect and try on a product as would reasonably be possible in a physical store. If a product has been used or handled beyond what is necessary to assess it, Gunderwear may deduct the demonstrable reduction in value.

A product returned after the statutory cooling-off period must be suitable for resale as new. If the return conditions are not met, the return may be refused.

Sealed hygiene products

Sealed products that are not suitable for return for reasons of health protection or hygiene cannot be returned after the seal has been broken.

This may include sealed lubricants, care products and certain intimate accessories. If a product is excluded from returns, this will be stated with the product or before the order is completed.

Return shipping costs

The cost of returning a regular return shipment is entirely the customer's responsibility. Gunderwear does not provide a return label for this and does not reimburse these return shipping costs.

Have you received an incorrect, damaged, incomplete or defective product? Contact Gunderwear before returning it and, where possible, immediately include clear photos showing the problem. Do not return the product on your own initiative. Gunderwear will assess the report and explain which next steps are required.

Refund

After the return has been received and inspected, Gunderwear will refund the amount actually paid for the accepted returned products.

The refund will be made using the same payment method used for the order. Depending on the bank or payment method, it may take several business days before the amount becomes visible.

Reduction in value and abuse

Gunderwear does not charge a fixed restocking fee for a normal return.

If a product has been used or handled beyond what is necessary to assess it, the demonstrable reduction in value may be deducted. This may include signs of use, damage, soiling, odours, missing labels, missing parts and the condition of the product packaging.

If there are indications of fraud or abuse, Gunderwear may investigate a return in more detail. In cases of demonstrable repeated abuse, Gunderwear may decide not to accept future orders.

Discounts and free promotional products

For a return, only the amount actually paid for the product will be refunded. If a discount was distributed across multiple products, it will be allocated proportionally across those products.

A free promotional product must be returned unused and complete together with the returned products, unless the value of the products you keep still meets the conditions under which the free promotional product was provided.

If the free promotional product is not returned, its previously stated retail value may be deducted from the amount to be refunded.

Refused returns

A return shipped outside the return period or which does not meet the return conditions may be refused.

If you want a refused product sent back to you, the cost of the new shipment is your responsibility.

Contact

Have you received an incorrect, damaged, incomplete or defective product, or do you have another question about a return? Contact us via:

Email: info@gunderwear.nl
Telephone and WhatsApp: +31 6 28 80 60 28